How we work
Our creative agency process keeps things simple: one partner, one plan and no surprises. Whether you need design, video, photos, marketing or all four, you’ll always know what’s happening, what comes next and who to call.
Our creative agency process in five clear steps
Discover
We talk about your goals, audience, budget and deadline on a free call.
You get: a clear picture of what’s needed and honest advice on where to start.
Plan
We turn what we heard into a written proposal.
You get: the services, what’s included, the timeline, the price and the rounds of changes, all in one place.
Create
We design, write, film, shoot and plan your marketing, side by side.
You get: first drafts to review, shared in one place so nothing gets lost.
Refine
You tell us what to change, and we fine-tune every detail.
You get: polished work that looks right, sounds right and feels like your brand.
Launch
We deliver final files and help you put them to work, from launch day to your next campaign.
You get: everything ready to use, neatly organized.
Six services, one brand, one point of contact
When separate suppliers each handle one piece, you become the go-between, passing files, repeating your brief and fixing mismatches. With us, design, marketing, web, packaging, video and photos come together as one brand, and you get those hours back.
You'll always know where things stand
Regular updates
Short, plain-language updates at the points we agree on, so you always know what’s done, what’s next and if anything needs your input.
Shared drafts
Drafts, videos and photos are shared in one simple place, so you can review them, share feedback and find every file later.
One person to ask
Michael is your main contact from the first call to the final file. No call centres, no being passed around, just straight answers.
A quick checklist to get ready
You don’t need everything on this list, and we can help with anything that’s missing. But the more you can share up front, the faster we can get to the fun part.
- Your logo files, in the best quality you have
- Your brand colours and fonts, if you have them
- Examples of designs, videos or websites you like (and ones you don't)
- Your goals: what should this project change for you?
- Who you want to reach, in a sentence or two
- Your budget range and any key dates, like a launch or an event
- Who to contact for access to your website or social pages
The practical bits, answered
How long do projects take?
It depends on the size of the project and how quickly feedback comes back. A single design or a short video moves faster than a full brand or website. Your proposal includes a timeline with key dates, and we’ll tell you straight away if anything needs to move.
How many changes are included?
Every proposal lists the rounds of changes included for each part of the project, so you know exactly what to expect. Need more than that? No problem. We’ll tell you the cost before doing any extra work.
How does payment work?
Payment terms are set out in your proposal before any work begins, including when each payment is due. Larger projects can be split into stages. If you have questions about paying, just ask on our first call.
What if I don't like the first drafts?
That’s what drafts are for. Tell us honestly what isn’t working, and we’ll go back to your goals and try again. Clear feedback early on saves time later and leads to work you’ll love.
Do I need to be involved the whole time?
Only at the key moments: the first call, approving the plan, reviewing drafts and signing off the final work. We handle everything in between and keep you posted, so you can focus on running your business.
Ready for step one?
Step one of our creative agency process is a conversation. Tell us about your project in a few clicks, or book a free call if you’d rather talk it through first. Either way, there’s no pressure.